Help Center

Internet Radio Software FAQ

Here are some of our most frequently asked questions.

If you can’t find your question here, visit Spacial’s forum. There, you’ll find SAM experts who can answer most technical questions, and quickly.

Also feel free to contact our Customer Support Center any time.


General

What is radio automation software?

Radio automation software lets radio broadcasters automate the tasks required to run a radio station. These tasks include managing your audio files and scheduling them in a specific queue.

What is DJ software?

DJ software is what club and party DJs use to organize the music they want to play at any given event. SAM DJ lets you queue music, manage a large media library and fade tracks into each other at just the right moment.

What is a live audio encoder?

Using a sound card or any other sound-capture device, a live audio encoder like SAM Cast lets you capture audio content and stream it online in real-time.

What happened to SAM Party DJ?

It’s still around, only now it’s known as “SAM DJ.”

What happened to SimpleCast/SOS?

Our handy little live audio encoder is still here, only now we call it “SAM Cast.”

What is the difference between SAM Broadcaster and SAM Cast?

SAM Broadcaster allows you to manage a media library, automate your radio station and interact with your listeners. SAM Cast can only capture and stream live audio.

What is the difference between SAM Broadcaster and SAM DJ?

While you can manage playlists and media on both programs, only SAM Broadcaster lets you encode your audio content so it can be streamed online. SAM DJ also comes with a Karaoke function, which no other Spacial program has.

What sorts of audio files do Spacial’s software programs support?

All of Spacial’s software programs support the following audio file formats for input: MP3, mp3PRO, Ogg, Windows Media, WAV. For streaming, the following audio file formats are supported: MP3, mp3PRO, aacPlus v.2, Ogg, Windows Media.

I’ve seen some stories from radio broadcasters and DJs in your community section. How can I submit my own story?

Click here to share your story with us. Our favorites will end up in the Community section.

How many times can I install one of your software programs?

When you purchase one of our software programs, you are entitled to 1 license for this program. This license entitles you to 1 registration key, which activates the program. You are permitted to activate the program on 3 systems altogether: your primary system (presumably a desktop), your laptop in case you travel, and a secondary system in case your primary system breaks down. You may not operate SAM products on more than 1 system at a time, and you may not share your SAM license with a third party.

I believe someone may be using my SAM license without my permission. What should I do?

To avoid situations like this, we advise against sharing your SAM license with a third party. As such, we cannot provide assistance if you willingly shared your SAM license. However, if you believe your license and registration were stolen without your knowledge, contact Spacial Support.

Does Spacial offer a discount to educational institutions or non-profit organizations?

Yes. They’re called the Academic Package and the Non-Profit Package. The packages include a discount on 1 SAM Broadcaster license and a rebate on streaming services for 1 year. To be considered for either of these packages, candidates must fill out this form to be considered for the Academic Package, or this form for the Non-Profit Package.

What payment methods are available for Spacial products?

You may pay for Spacial products by credit card or PayPal. In certain cases, Spacial also accepts checks. However, such a payment method must be arranged with Spacial Support representatives.

How can I promote Spacial products on my site?

You can promote Spacial products through the Affiliate program. Spacial will provide all the links and banners you need to refer clients from your site, and you’ll earn a commission from each sale.

What is your refund policy?

We do not offer refunds because of our 14-day free trial version, which allows users to try the product for free and make sure they are satisfied with it before they buy it. Read our full refund policy here.


SAM Broadcaster

How do I set up SAM Broadcaster?

Get started with our Help Documents, which include tips, tricks and troubleshooting. See our Help Documents for SAM Broadcaster here.

What are the system requirements for SAM Broadcaster?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: Optional

What are DJ seats?

DJ Seats are “spaces” that you can purchase when your station has more than one (1) DJ. This means you and your staff can control the same SAM Broadcaster license from different locations. Also, DJ Seats must be renewed every 3 months. You can purchase DJ seats individually or in a bundle. Click here for more information. That said, only the owner of a SAM Broadcaster license may purchase DJ Seats and contact Spacial Support for assistance.


SAM DJ

How do I set up SAM DJ?

Get started with our Help Documents, which include tips, tricks and troubleshooting. See our Help Documents for SAM DJ here.

What are the system requirements for SAM DJ?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: required

SAM Cast

How do I set up SAM Cast?

Get started with our Help Documents, which include tips, tricks and troubleshooting. See our Help Documents for SAM Cast here.

What are the system requirements for SAM Cast?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: required, with audio-capture function