Internet Radio Software FAQ

Here are some of our most frequently asked questions.

If you can’t find your question here, visit Spacial’s forum. There, you’ll find SAM experts who can answer most technical questions, and quickly.

Also feel free to contact our Customer Support Center any time.

General

What is radio automation software?

Radio automation software lets radio broadcasters automate the tasks required to run a radio station. These tasks include managing your audio files and scheduling them in a specific queue. This allows a radio station to broadcast 24/7 without human intervention.

What is DJ software?

DJ software is what club and party DJs use to organize the music they want to play at any given event. SAM DJ lets you queue music, manage a large media library and fade tracks into each other at just the right moment.

What is a live audio encoder?

Using a sound card or any other sound-capture device, a live audio encoder like SAM Cast lets you capture audio content and stream it online in real-time.

What happened to SAM Party DJ?

It’s still around, only now it’s known as “SAM DJ.”

What happened to SimpleCast/SOS?

Our handy little live audio encoder is still here, only now we call it “SAM Cast.”

What is the difference between SAM Broadcaster CLOUD and PRO?

We explain the difference in more detail here.

What is the difference between SAM Broadcaster PRO and SAM Cast?

SAM Broadcaster PRO allows you to manage a media library, automate your radio station and interact with your listeners. SAM Cast can only capture and stream live audio.

What is the difference between SAM Broadcaster PRO and SAM DJ?

While you can manage playlists and media on both programs, only SAM Broadcaster PRO lets you encode your audio content so it can be streamed online. SAM DJ also comes with a Karaoke function, which no other Spacial program has.

What sorts of audio files do Spacial’s software programs support?

All of Spacial’s software programs support the following audio file formats for input: MP3, mp3PRO, Ogg, Windows Media, WAV. For streaming, the following audio file formats are supported: MP3, mp3PRO, aacPlus v.2, Ogg, Windows Media.

How many times can I install one of your software programs?

When you purchase one of our software programs, you are entitled to 1 license for this program. This license entitles you to 1 registration key, which activates the program. You are permitted to activate the program on 3 systems altogether: your primary system (presumably a desktop), your laptop in case you travel, and a secondary system in case your primary system breaks down. You may not operate SAM products on more than 1 system at a time, and you may not share your SAM license with a third party.

I believe someone may be using my SAM license without my permission. What should I do?

To avoid situations like this, we advise against sharing your SAM license with a third party. As such, we cannot provide assistance if you willingly shared your SAM license. However, if you believe your license and registration were stolen without your knowledge, contact Spacial Support.

Does Spacial offer a discount to educational institutions or non-profit organizations?

Yes. They’re called the Academic Package and the Non-Profit Package. The packages include a discount on 1 SAM Broadcaster license and a rebate on streaming services for 1 year. To be considered for either of these packages, please visit our Academic Package page or Non-Profit Package page for more information.

What payment methods are available for Spacial products?

You may pay for Spacial products by credit card or PayPal. In certain cases, Spacial also accepts checks. However, such a payment method must be arranged with Spacial Support representatives.

How can I promote Spacial products on my site?

You can promote Spacial products through the Affiliate program. Spacial will provide all the links and banners you need to refer clients from your site, and you’ll earn a commission from each sale.

What is your refund policy?

We do not offer refunds because of our 14-day free trial version, which allows users to try the product for free and make sure they are satisfied with it before they buy it. Read our full refund policy here.

SAM Broadcaster CLOUD

How do I set up SAM Broadcaster CLOUD?

SAM Broadcaster Cloud is a cloud platform meaning there is no hardware to configure or software to download and install – making getting started extremely easy.

Just sign up, sign in, upload your music and start your station. You will be broadcasting  within minutes. Visit our Help Documents which include tips, tricks and troubleshooting to help you get going.

What is SAM Broadcaster Live-DJ?

SAM Broadcaster Live-DJ is a modified version of SAM Broadcaster PRO that can only work in conjunction with the SAM Broadcaster CLOUD service. It allows you to do a live show using all the power and features of SAM Broadcaster PRO at no additional cost to SAM Broadcaster CLOUD users.

Click here for more detailed overview.

What are the system requirements for SAM Broadcaster CLOUD?

SAM Broadcaster Cloud is a cloud broadcasting platform which means all you need is a good internet connection and a browser to run.

We recommend the latest version of Chrome to use as your browser.

If you will also be doing Live streaming via SAM Broadcaster Live-DJ then we recommend the following:

  • Operating system: Windows XP, Vista, Windows 7, Windows 8, Windows 10
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: Optional

SAM Broadcaster PRO

What is the difference between SAM Broadcaster CLOUD and PRO?

We explain the difference in more detail here.

How do I set up SAM Broadcaster PRO?

Get started with our Help Documents, which include tips, tricks and troubleshooting.

What are the system requirements for SAM Broadcaster PRO?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8, Windows 10
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: Optional

SAM Cast

How do I set up SAM Cast?

Get started with our Help Documents, which include tips, tricks and troubleshooting. See our Help Documents for SAM Cast here.

What are the system requirements for SAM Cast?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8, Windows 10
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: required, with audio-capture function

SAM DJ

How do I set up SAM DJ?

Get started with our Help Documents, which include tips, tricks and troubleshooting.

What are the system requirements for SAM DJ?

  • Operating system: Windows XP, Vista, Windows 7, Windows 8, Windows 10
  • CPU: 1 GHz
  • Memory: 1 GB
  • Disk space: 100 MB
  • Sound card: required