Customer Support Agents, (Black River, Mauritius)
We are looking for two dynamic and motivated candidates to join our support team. Are you people oriented, highly motivated with a positive and friendly attitude?
If this is an accurate description of you, we want to hear from YOU!
What can we offer? We have competitive salaries and an appealing benefit package! We are a team of talented, passionate professionals that are committed to evolution.
We live by our company values: TALENT, EXCELLENCE, INTEGRITY.
Your Mission
Reporting to the Customer Support Lead, your main responsibilities will be to:
- Provide technical support to an international clientele;
- Make sure the quality of support meets the service level agreement's criteria;
- Update documentation and procedures when required and improve overall support procedures to increase efficiency.
Your Profile
- A degree or diploma in the IT sector with at least 2 years‘ experience providing technical support to remote clients. Networking experience would be an asset;
- Willingness to work odd hours (4pm to 1am shift), Monday through Friday;
- Excellent command of the English language (spoken and written), and must communicate clearly and confidently;
- Good team player with strong problem-solving skills;
- Residing in the western region would be an advantage.
